Refund policy

Unopened Items Only: Products must be completely unopened and unused, with the original box-seal sticker intact. Once the seal sticker is broken, the product is considered opened and is strictly non-returnable.
7-Day Window: Return requests must be submitted within 7 days of delivery (starting the day after you receive the package). Requests exceeding this window will not be accepted.
All-or-Nothing Policy: We do not accept partial returns. The return shipment must include all items from the original order, including all promotional free gifts. Incomplete returns must be completed at the customer's expense.
Packaging Requirement: Items must be returned in their original shipping box. If lost, please use an alternative sturdy cardboard box. Do not write or stick labels directly on the product's original packaging, as damage to the product packaging will affect your refund amount.
Coupon Forfeiture: Used discount codes and promotional offers expire upon checkout and cannot be reissued or recovered after a return request is processed.
Invoice Authorization: By submitting the return form, you explicitly authorize AGUGU to process credit notes, invoice cancellations, and related administrative paperwork on your behalf.

Returns will be strictly rejected under the following circumstances:

Return requests made after the 7-day inspection period.
Failure to return the entire order package (including gifts) or returning items that have been opened.
Personal Hygiene Items (Shakers): In accordance with Article 19, Paragraph 2 of the Taiwan Consumer Protection Act, personal hygiene items such as shakers and water bottles are non-returnable once the outer protective film/packaging is opened or cut.
Special Markdown Items: Products purchased from the "Special Clearance/Flash Sale Zone" are excluded from the 7-day return policy, as agreed upon at checkout.

Once we receive and verify that your returned package complies with our policy, refunds will be issued sequentially:

Bank Transfer (Physical Accounts): Processed within 5 business days.
Credit Card Refund (Refund via Credit): Processed on our end within 7 business days. The actual credit post date depends on your issuing bank's policy (approximately 7 to 21 days).